Service Policy

This Service Policy describes the standards by which DHT Advertisement 10X Service delivers consultation, strategy, campaign setup, ad management, lead delivery, reporting, and after-sales support for every client engagement.

Every prospective client is offered a free, structured growth consultation with a senior strategist to understand business goals, target audience, ad budget, offer, and growth expectations before any commercial commitment.

• Business and competition audit before campaign launch
• Audience research, offer engineering, and funnel design
• Documented campaign plan, ad budget split, and KPIs shared in writing
• Approved creatives, copy, and landing pages before going live

Campaigns are executed strictly in accordance with the signed proposal, approved creatives, and agreed ad budget. All campaigns are managed by certified Meta Ads and Google Ads specialists supervised by a senior performance strategist.

• Targeting, creative, and form design optimised for qualified leads
• Validation rules on landing-page forms (mobile number format, required fields)
• Spam and duplicate filtering wherever technically possible
• Continuous optimisation to reduce junk leads and lower cost per qualified lead

Clients receive scheduled performance updates, WhatsApp lead alerts, and dedicated access to an account manager. All formal communication is documented through email, WhatsApp, and weekly reports.

Every account is governed by a structured campaign calendar, creative refresh schedule, budget tracker, and risk log managed by a dedicated account manager accountable for end-to-end campaign performance.

Clients receive weekly performance reports covering ad spend, leads, cost per lead, conversion rates, and creative performance, plus a monthly strategy review call. Real-time dashboards may be provided based on the package.

Our support team is available during business hours (Mon–Sat, 9 AM – 7 PM IST) to handle queries, escalations, and post-campaign service requests within defined response times via WhatsApp, call, or email.

We aim to resolve every concern amicably and promptly. Unresolved disputes shall be addressed in accordance with the dispute resolution clause of the signed service agreement, governed by the laws of India.

For service-related queries, contact advertisement10XService@gmail.com or WhatsApp +91 97522 21126.